How do I check that the sensor is online, and troubleshoot it?

A solid green light on your sensor indicates that it is online.  Sometimes it takes a couple of minutes to go online. 

If it’s not online, check the troubleshooting below.

1. Verify that your Wi-Fi network ports are open and that you are not connected to  a captive portal
2. Check that your network is broadcasting 2.4GHz Wi-Fi signal (not 5GHz)

Contact us for further assistance.