How do I check that the sensor is online, and troubleshoot it?

A solid green light on your sensor indicates that it is online.  Sometimes, it takes a couple of minutes to go online. 

If it’s not online, check the troubleshooting below.

1. Verify that the relevant network ports are open
   
2. In the case of a Wi-Fi Internet backhaul,
   1. confirm that you are not connected to  a captive portal
   2. Check that your network is broadcasting 2.4GHz Wi-Fi signal (not 5GHz)

If needed, contact us for further assistance.