How do I replace sensor hardware via the dashboard?

• Physically install it in the target location, or 

• Put it online at your office in preparation for the physical replacement.


1) Black Panther sensor:


• Go to the Sensor locations list

• Click on the 3-dot menu icon at the right of the location row for which you want to replace the sensor and select “Replace sensor hardware”


• On the following screen, enter the MAC address of the new sensor.  This MAC address must correspond to sensor hardware unknown to your organization.

• Then, your Sensor location will display the new MAC address with Online status (some web browsers may require a page refresh).




2) Any sensor other than Black Panther:


• Go to the Sensor location and note its calibration settings (the sensor replacement operation will reset these settings).

• Go to the Sensor hardware list and click on the Sensor hardware to view the properties of the sensor that you want to replace

• Click the top-right 3-dot icon and select “Unregister sensor hardware” 


• Go back to the Sensor hardware list, click the top-right 3-dot and select “Register sensor hardware”


• Add the MAC address of the new sensor - and an optional description


• Go to the Sensor locations and click on the Sensor location

• On the Sensor location page, click on the top-right  3-dot icon and select “Assign sensor hardware to location”


• Select the MAC address of the newly created sensor


• Go back to the sensor location and create manual calibration settings