
BlueZoo Support
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Activity overview
Latest activity by BlueZoo Support-
BlueZoo Support created an article,
What are the best practices for using BlueZoo sensor antennas?
When deploying BlueZoo sensors, your antenna selection can significantly impact the accuracy and range of your data collection. While the sensors’ internal antennas work well for most applications,...
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BlueZoo Support created an article,
What are the licenses enabled on my account?
Licenses enabled on your account are featured in the upper-left corner of the dashboard’s Home screen. In the below example, DWH (the data warehouse), UV (unique visitors), FLOW (e.g. transitions),...
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BlueZoo Support created an article,
How to update my Black Panther sensor firmware via the web dashboard?
Beginning with the BlueZoo Winter 2024 dashboard release, BlueZoo customers can update the firmware on their Black Panther sensors without intervention by the BlueZoo customer support team. This a...
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BlueZoo Support created an article,
What if I want to use my BrightSign internal Wi-Fi module to access the Internet?
If you use the BrightSign internal Wi-Fi card to provide internet access to the player, the BlueZoo extension will be prevented from using it to sense smartphone Wi-Fi probes. In such a case, you c...
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BlueZoo Support created an article,
What is the range-detection based calibration?
Range-detection-based calibration is only available for Black Panther sensors running on firmware version 5.0.0 or more recent. BlueZoo’s range-detection-based calibration uses the BlueZoo mobile...
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BlueZoo Support created an article,
What is Distance-based calibration?
Distance-based calibration is only available for Black Panther sensors running on firmware version 5.0.0 or more recent. BlueZoo distance-based calibration determines power levels based on standa...
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BlueZoo Support created an article,
As a BlueZoo customer, what are my obligations in regards to the European GDPR?
The General Data Privacy Regulations (GDPR) of the European Union stipulate that whenever personal data is collected based on legitimate interest (per GDPR article 6.1 (f)), the data subject (i.e. ...
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BlueZoo Support created an article,
How do I audit BlueZoo visit count?
The audit process consists of comparing the presence and movement of people counted by human “ground truth collectors” (i.e. auditors) to the numbers calculated by the BlueZoo cloud service. Divid...
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BlueZoo Support created an article,
Does the on/off switch mean anything on my BlueZoo sensor?
Currently, this switch has no effect. It's found on the side of the box, but we don't use it. We are reserving it for future use. Similarly, there is a reset button for resetting the box to a fac...
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BlueZoo Support created an article,
How do I force a sensor to look for new firmware via over-the-air update?
To force an update lookup, when the sensor is operating with internet access, press the “reset” button instantaneously (for less than 1 second). If new firmware is discovered on the cloud, the se...