BlueZoo Support

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Activity overview

Latest activity by BlueZoo Support
  • BlueZoo Support created an article,

    How do I audit BlueZoo visit count?

    The audit process consists of comparing the presence and movement of people counted by human “ground truth collectors” (i.e. auditors) to the numbers calculated by the BlueZoo cloud service.  Divid...

  • BlueZoo Support created an article,

    Does the on/off switch mean anything on my BlueZoo sensor?

    Currently, this switch has no effect.  It's found on the side of the box, but we don't use it. We are reserving it for future use. Similarly, there is a reset button for resetting the box to a fac...

  • BlueZoo Support created an article,

    How do I force a sensor to look for new firmware via over-the-air update?

    Your sensor checks for the latest firmware daily - and if available, will update itself.  You should not need to do anything.   To force an update lookup, when the sensor is operating with internet...

  • BlueZoo Support created an article,

    How do I reset a sensor to factory settings?

    When the sensor is powered up and the boot process has completed, press the “reset” button for 10 seconds to reset the configuration of the BlueZoo firmware to factory conditions. This will reset s...

  • BlueZoo Support created an article,

    What do the LED patterns on my sensor mean?

    This article only applies to the Black Panther, Arctic Fox, White Stork and Yellow Mongoose sensors   During normal operation The sensor has three light-emitting diodes (LEDs):  left and middle ar...

  • BlueZoo Support created an article,

    How do I replace sensor hardware via the dashboard?

    If you need to replace a sensor, either Physically install it in the target location, or 
 Put it online at your office in preparation for the physical replacement.
 In the dashboard, follow thes...

  • BlueZoo Support created an article,

    Does BlueZoo have a Privacy Policy?

    There are not many pages on a website that one must have, but a privacy policy is one. A part that it is a legal requirement, it is also the place where we can share with you how we collect data fr...

  • BlueZoo Support created an article,

    Who certifies BlueZoo' compliance with the General Data Protection Regulation (GDPR)?

    All BlueZoo products are certified with the “Trusted Privacy” seal, awarded by the expert inspection authority ePrivacy GmbH (Hamburg/Germany). The seal of approval is awarded following a technical...

  • BlueZoo Support created an article,

    How can consumers opt out from processing by BlueZoo sensors ?

    BlueZoo products measure the number of mobile devices near a Wi-Fi sensor as a proxy for the number of persons. Although the statistics are fully anonymous, you can choose not to participate in the...

  • BlueZoo Support created an article,

    How does BlueZoo protect consumer privacy? Are BlueZoo products GDPR compliant?

    Since its early days, BlueZoo has maintained the protection of the privacy of consumers and employees of BlueZoo’s clients as a top priority. That’s why the principle of privacy-by-design guides al...