BlueZoo-Support

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Activity overview

Latest activity by BlueZoo-Support
  • BlueZoo Support created an article,

    What is the range-detection based calibration?

    Range-detection-based calibration is only available for Black Panther sensors running on firmware version 5.0.0 or more recent.   BlueZoo’s range-detection-based calibration uses the BlueZoo mobile...

  • BlueZoo Support created an article,

    What is Distance-based calibration?

    Distance-based calibration is only available for Black Panther sensors running on firmware version 5.0.0 or more recent.   BlueZoo distance-based calibration determines power levels based on standa...

  • BlueZoo Support created an article,

    As a BlueZoo customer, what are my obligations in regards to the European GDPR?

    The General Data Privacy Regulations (GDPR) of the European Union stipulate that whenever personal data is collected based on legitimate interest (per GDPR article 6.1 (f)), the data subject (i.e. ...

  • BlueZoo Support created an article,

    How do I audit BlueZoo visit count?

    The audit process consists of comparing the presence and movement of people counted by human “ground truth collectors” (i.e. auditors) to the numbers calculated by the BlueZoo cloud service.  Divid...

  • BlueZoo Support created an article,

    Does the on/off switch mean anything on my BlueZoo sensor?

    Currently, this switch has no effect.  It's found on the side of the box, but we don't use it. We are reserving it for future use. Similarly, there is a reset button for resetting the box to a fac...

  • BlueZoo Support created an article,

    How do I force a sensor to look for new firmware via over-the-air update?

    Your sensor checks for the latest firmware daily - and if available, will update itself.  You should not need to do anything.   To force an update lookup, when the sensor is operating with internet...

  • BlueZoo Support created an article,

    How do I reset a sensor to factory settings?

    When the sensor is powered up and the boot process has completed, press the “reset” button for 10 seconds to reset the configuration of the BlueZoo firmware to factory conditions. This will reset s...

  • BlueZoo Support created an article,

    What do the LED patterns on my sensor mean?

    This article only applies to the Black Panther, Arctic Fox, White Stork and Yellow Mongoose sensors   During normal operation The sensor has three light-emitting diodes (LEDs):  left and middle ar...

  • BlueZoo Support created an article,

    How do I replace sensor hardware via the dashboard?

    If you need to replace a sensor, either Physically install it in the target location, or 
 Put it online at your office in preparation for the physical replacement.
 In the dashboard, follow thes...

  • BlueZoo Support created an article,

    Does BlueZoo have a Privacy Policy?

    There are not many pages on a website that one must have, but a privacy policy is one. A part that it is a legal requirement, it is also the place where we can share with you how we collect data fr...